Durban’s public transport system is taking its first step into the future. Bus coupons have been the official bus fare system for the Durban Transport and Mynah busses since the early 90’s. Muvo Cards are part of the preparation for GO!Durban – Durban’s new public transport system and are an upgrade to the current fare management system used on buses.
Bus coupons will be discontinued from 1 April 2014 and will be replaced with the city’s new cashless SmartCard called Muvo. Muvo Cards were launched in July 2012 and were gradually introduced into various regions across Kwa-Zulu Natal. During this time Muvo adapted to the lifestyle and needs of Durban’s passengers. Feedback from the initial stage of the project helped Muvo to determine the best locations for PayPoints and Smart Vans to provide the most convenient transaction points for cardholders. Over 32 000 cards have been issued and are currently in use on the People Mover, Durban Transport and Mynah busses.
Muvo Cards have added benefits for passengers. The goods and services feature of the card allows passengers to load cash to their cards for purchase transactions. Buying sets of trips will also save passengers money and allow them to budget for monthly transport expenses. Muvo Cards have a five year expiry date which is a convenient solution to the two week expiry dates of bus coupons. The Muvo Card has been certified by MasterCard and the National Department of Transport’s compliance Agency making it fully compliant with banking and regulatory requirements.
Move to Muvo and you could be 1 of 10 lucky cardholders to win free transport for a year. We’re celebrating Durban’s Move to Muvo by giving all commuters, who use their Muvo Cards 10 or more times before 1 April 2014, the chance to win this fantastic year-long prize.
It’s been just over a year since the Muvo Card was introduced and launched in Durban and already over 18 000 commuters are using their cards for all their daily trips. Although many commuters have a historical loyalty to bus coupons, many have decided to move to Muvo and enjoy the convenience it has to offer. Here are two messages we’ve received from Muvo Card users:
I am a regular bus user in the Newlands East area, using the 6:30am Newlands East to Umhlanga bus. In my job I am required to visit schools in far places so as a result I often don’t use up all my clicks on a coupon and it expires without me utilising it fully. Which is why when I found out that I could obtain a Muvo Card and load my ticket onto it, I jumped on the opportunity as it also doesn’t expire as quickly and for someone who sometimes uses the bus and on other weeks I don’t, it made perfect sense.
However on Monday the 19 March 2013, I attempted to catch the bus as I normally do but the driver told me that I have no credits on my card when I knew for a fact that there were 4 trips left on the card. Much to my amazement I was told to stand aside or exit the bus, as I didn’t have any money on me I proceeded to leave the bus. I am not one to have problems or complain but I felt embarrassed and demeaned by how he approached the matter and the way he spoke. I know that I am meant to ask for an emergency ticket but even so, he didn’t provide me with many options of how to proceed.
I then had to walk back home and return with cash and catch a taxi. When I finally got to the office I called the customer care number at the back of my Muvo Card and was assisted by Siya, Haiden and Gugu who took down my details. They were very patient with me as I was honestly not happy, I asked for further assistance.
They then put me through to Thulani who later called back and arranged for us to meet at the terminal at the Workshop in town to verify whether or not I actually had coupons or travel credit on the card, furthermore he proceeded to take me from town back to Newlands East so he could see the bus stop where I wait for the bus, so that in the morning he could arrive and ensure that I am on the bus. Today to my surprise he was actually there at 6:30am to assist me with the bus driver, and yes I did manage to get on the bus this time, and got to work at the normal time.
I’d really love to thank the ladies and gentlemen at the call centre for helping but more importantly Thulani Dladla who honestly went out of his way to help.
In all I was pleasantly surprised and having started the day on a bad note, I must say he and the guys managed to restore my faith in using this card…I can’t see how I can ever use the ticket, thank you.
Big ups to the Muvo Card
I am really glad that I can give back to you and have the opportunity to show my appreciation for everything that you have done to make the Muvo Card successful
I have been a commuter on the 520 Woodhaven bus for the last 30 years on a daily basis and seen all the changes that have happened over this time and for me, Muvo Card is definitely the way to go. What a difference the Muvo Card has made in my life, no more worrying about an expired bus tickets or having to carry cash, just top up your Muvo Card at your nearest Muvo Card vendor, get on the bus, tap your Muvo Card and away you go. Muvo Card is definitely the stress free way of travelling. I would definitely recommend using the Muvo Card If you are going to be travelling on public transport.
A very happy Muvo Card Commuter
In July 2012 the Muvo Card system officially launched at City Hall in Durban. The cashless travel system is a progressive step for Durban that will uplift and continue to develop eThekwini’s transit infrastructure. By August last year the Muvo Cards had been fully integrated into the major bus lines and the public’s response was remarkable. The anticipation of a cashless system and convenient smartcard kept the support from the public alive. The launch was led by Mayor James Nxumalo and the head of ETA, Thami Manyathi, who addressed the public with high hopes for the future of Durban.
Since the launch, the Muvo Card system has received phenomenal support from the public and continues to grow. Approximately 5000 transactions from 7 400 Muvo Cards occur every day. Overall, over 18 000 Muvo Cards have been sold. This is an incredible uptake considering the short period of time the cards have been operational.
Through continual development and assessment Muvo is able to further address the needs of the passengers. Since last year, a free of charge SMS line has been implemented which gives passengers an easy, cheap and direct line to the Muvo staff. By SMSing their name and a short description of their query to 44524 passengers will receive a call within the following 24 hours from a Muvo brand ambassador who will accurately answer any queries. With the continued support and development of the Muvo Card, Durban’s transit systems will continue to progress into a leading infrastructure.
Noticed anything different along Durban’s Golden Mile? Durban’s People Mover buses may upgrade to a more modern shape if the Optare vehicle on loan to the city does well with the public. Depending on the public’s view of these new buses their wide windscreen and rounded exterior may become a more permanent feature on our city streets.
The People Mover buses are the bright green buses with large windows that travel the scenic routes along the Durban beachfront. The buses have two main bus routes – the Bus Line which travels along the beachfront from Suncoast to uShaka and the City Loop which travels to and from the beachfront and city centre. The People Mover buses were only launched in 2009 and are still a relatively new bus line. The new Optare vehicles have been in use since May and are on loan to the city for one month. They have a euro 5 diesel engine and can transport between 20 and 25 passengers depending on the number of wheelchairs present. The buses are a proudly South African achievement as they were developed and are already in use in Cape Town.
The buses still contain the signature look of People Movers – a bright green exterior with large windows which are ideal for the relaxing rides along the Durban Golden Mile. However, it is now up to the public to decide if the modernised bus design is suitable for the Durban cityscape.