It’s been just over a year since the Muvo Card was introduced and launched in Durban and already over 18 000 commuters are using their cards for all their daily trips. Although many commuters have a historical loyalty to bus coupons, many have decided to move to Muvo and enjoy the convenience it has to offer. Here are two messages we’ve received from Muvo Card users:
I am a regular bus user in the Newlands East area, using the 6:30am Newlands East to Umhlanga bus. In my job I am required to visit schools in far places so as a result I often don’t use up all my clicks on a coupon and it expires without me utilising it fully. Which is why when I found out that I could obtain a Muvo Card and load my ticket onto it, I jumped on the opportunity as it also doesn’t expire as quickly and for someone who sometimes uses the bus and on other weeks I don’t, it made perfect sense.
However on Monday the 19 March 2013, I attempted to catch the bus as I normally do but the driver told me that I have no credits on my card when I knew for a fact that there were 4 trips left on the card. Much to my amazement I was told to stand aside or exit the bus, as I didn’t have any money on me I proceeded to leave the bus. I am not one to have problems or complain but I felt embarrassed and demeaned by how he approached the matter and the way he spoke. I know that I am meant to ask for an emergency ticket but even so, he didn’t provide me with many options of how to proceed.
I then had to walk back home and return with cash and catch a taxi. When I finally got to the office I called the customer care number at the back of my Muvo Card and was assisted by Siya, Haiden and Gugu who took down my details. They were very patient with me as I was honestly not happy, I asked for further assistance.
They then put me through to Thulani who later called back and arranged for us to meet at the terminal at the Workshop in town to verify whether or not I actually had coupons or travel credit on the card, furthermore he proceeded to take me from town back to Newlands East so he could see the bus stop where I wait for the bus, so that in the morning he could arrive and ensure that I am on the bus. Today to my surprise he was actually there at 6:30am to assist me with the bus driver, and yes I did manage to get on the bus this time, and got to work at the normal time.
I’d really love to thank the ladies and gentlemen at the call centre for helping but more importantly Thulani Dladla who honestly went out of his way to help.
In all I was pleasantly surprised and having started the day on a bad note, I must say he and the guys managed to restore my faith in using this card…I can’t see how I can ever use the ticket, thank you.
Big ups to the Muvo Card
I am really glad that I can give back to you and have the opportunity to show my appreciation for everything that you have done to make the Muvo Card successful
I have been a commuter on the 520 Woodhaven bus for the last 30 years on a daily basis and seen all the changes that have happened over this time and for me, Muvo Card is definitely the way to go. What a difference the Muvo Card has made in my life, no more worrying about an expired bus tickets or having to carry cash, just top up your Muvo Card at your nearest Muvo Card vendor, get on the bus, tap your Muvo Card and away you go. Muvo Card is definitely the stress free way of travelling. I would definitely recommend using the Muvo Card If you are going to be travelling on public transport.
A very happy Muvo Card Commuter
In July 2012 the Muvo Card system officially launched at City Hall in Durban. The cashless travel system is a progressive step for Durban that will uplift and continue to develop eThekwini’s transit infrastructure. By August last year the Muvo Cards had been fully integrated into the major bus lines and the public’s response was remarkable. The anticipation of a cashless system and convenient smartcard kept the support from the public alive. The launch was led by Mayor James Nxumalo and the head of ETA, Thami Manyathi, who addressed the public with high hopes for the future of Durban.
Since the launch, the Muvo Card system has received phenomenal support from the public and continues to grow. Approximately 5000 transactions from 7 400 Muvo Cards occur every day. Overall, over 18 000 Muvo Cards have been sold. This is an incredible uptake considering the short period of time the cards have been operational.
Through continual development and assessment Muvo is able to further address the needs of the passengers. Since last year, a free of charge SMS line has been implemented which gives passengers an easy, cheap and direct line to the Muvo staff. By SMSing their name and a short description of their query to 44524 passengers will receive a call within the following 24 hours from a Muvo brand ambassador who will accurately answer any queries. With the continued support and development of the Muvo Card, Durban’s transit systems will continue to progress into a leading infrastructure.
Noticed anything different along Durban’s Golden Mile? Durban’s People Mover buses may upgrade to a more modern shape if the Optare vehicle on loan to the city does well with the public. Depending on the public’s view of these new buses their wide windscreen and rounded exterior may become a more permanent feature on our city streets.
The People Mover buses are the bright green buses with large windows that travel the scenic routes along the Durban beachfront. The buses have two main bus routes – the Bus Line which travels along the beachfront from Suncoast to uShaka and the City Loop which travels to and from the beachfront and city centre. The People Mover buses were only launched in 2009 and are still a relatively new bus line. The new Optare vehicles have been in use since May and are on loan to the city for one month. They have a euro 5 diesel engine and can transport between 20 and 25 passengers depending on the number of wheelchairs present. The buses are a proudly South African achievement as they were developed and are already in use in Cape Town.
The buses still contain the signature look of People Movers – a bright green exterior with large windows which are ideal for the relaxing rides along the Durban Golden Mile. However, it is now up to the public to decide if the modernised bus design is suitable for the Durban cityscape.
Muvo has recently visited three local Durban schools to get children excited about using Muvo Cards. These visits have allowed Muvo to teach the children how to apply for Muvo Cards and the benefits of using these cards for daily bus trips.
The Muvo brand ambassadors put together a humorous and interactive play that they used to engage with the students at Addington and Wentworth Primary on 28 May 2013 and St Augustines on 19 June 2013. The play allowed the brand ambassadors to engage with the students and teach them how to apply, register and top-up the Muvo Card. One brand ambassador went as far as to make a Muvo theme song which had the whole audience participating. At the end of the play prizes were given to the students who were able to answer questions on the Muvo Card correctly. The plays are just one extra way Muvo are getting involved with the community and teaching them about the benefits of Muvo Cards.
Students between grades 1 and 12 are able to apply for a Scholar Concession Card which provides them with discounted fares on the Durban Transport, Mynah and People Mover busses. By making students aware of the Muvo Card and its simple registration process the students can then pass on the information to their parents. The Muvo Card is an important safety measure for children as it eliminates the need to carry cash for bus rides. Muvo will continue to visit local schools to highlight the importance of a cashless travel system and the benefits of Muvo Cards to students.